Job No. 155559
- Job Title:
- IT Support Technologist
- Employer:
-
Ball State University
- Location:
-
Muncie , IN
- Posting Date:
- 04-Jun-2025
- Description:
-
About this Opportunity
Join Our Team: IT Support Technologist
Are you ready to be part of an energetic and unified team dedicated to transforming higher education? Our foundation is breaking down barriers between advancement, alumni relations, and stewardship to create a cohesive environment where philanthropy and innovative partnerships thrive. This is your chance to make a significant impact as we fulfill Our Call to Beneficence: The Campaign for Ball State University, aimed at elevating student support both financially and academically.
Why Join Us?
Dynamic Team Environment: Collaborate with passionate professionals who are committed to our mission.
Cutting-Edge Initiatives: Be at the forefront of redefining philanthropy in education.
Unified Structure: Work within a seamless organization with no barriers between key departments.
Supportive Culture: A high-achieving work environment that values camaraderie and collaboration.
Impactful Work: A mission that changes lives through education and philanthropy.
This role is primarily on-site to support close team collaboration and hands-on engagement with occasional opportunities for remote work. We invite you to join our team and make a difference. Join us in our mission to support students in realizing their purpose, achieving their dreams, and leading meaningful lives.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
Affordable Healthcare
Retirement
Tuition Remission (For eligible employees, their dependents, and spouse)
Paid Parental Leave
Professional Development
Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function
The IT Support Technologist is a strategic partner within the Ball State University Foundation and Advancement Services teams, utilizing technical understanding and expertise to provide technology support to Foundation staff.
Reporting to the Division of Information Technology, the IT Support Technologist provides desktop, platform, and systems support; manages computer replacement plan; and maintains Alumni Center AV equipment as needed.
Minimum Education
1. Bachelor’s degree from an accredited institution;
OR
2. Associate’s degree and two years of related experience will be accepted in lieu of a bachelor’s degree.
OR
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Minimum Experience
At least two years of experience supporting desktop computers, laptops, mobile devices, networks and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of Windows operating systems and Office suite of applications.
Minimum Other
Strong organizational skills and the ability to manage multiple projects; self-starter; detail oriented; excellent interpersonal skills to effectively communicate and collaborate with diverse groups of individuals.
Strong analytical and problem-solving skills.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in computer technology, information systems, computer science or related area.
Preferred Experience
Additional years of technology support experience.
Experience in higher education advancement information systems.
Experience with establishing and maintaining information security controls.
Experience gathering requirements and establishing universal definitions in support of key performance indicators, metrics, and other related measures.
Experience in a PCI compliant environment.
Experience in a fundraising environment.
Supervisory experience.
Preferred Other
Ability to strategically plan for systems integrations and deployment of IT products and services.
Pre-Employment Screening Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Student employees.
Required Certifications
EEO Statement
Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.